Privacy Policy outlines our procedures for handling and utilizing your personal information, as well as your entitlements concerning that data, as stipulated by data protection legislation.
The Privacy Policy details the purposes and methods of utilizing the personal information gathered from you or third parties, identifies recipients of this information, and delineates your rights regarding its usage.
Flash Nigeria Limited acts as the custodian of provided and acquired information. In accordance with prevailing data protection regulations, we determine the purposes and methods of utilizing your personal data, encompassing your engagements with our business, app usage, and communication with us.
We solely handle the data necessary to offer optimal services. This includes contact details, profile information, location, payment details, communication records, transportation usage data like journey status and time, as well as user-generated content such as feedback. Additionally, data may be sourced from drivers, third parties, campaign participants, referrals, or contest entrants.
NOTE: Please be aware that inaccurate personal information or data might impede our ability to fulfill contractual obligations or meet legal requirements.
We utilize your personal data for various purposes, including:
1. Facilitating connections with drivers or available vehicles.
2. Enhancing security measures.
3. Conducting analysis.
4. Improving our products and services.
5. Ensuring efficient pick-up and drop-off processes.
6. Addressing quality issues related to our services.
7. Maintaining optimal functionality of the app.
8. Collecting payment details to process passenger payments.
9. Upholding and promoting standards.
10. Providing relevant updates and information.
11. Meeting legal obligations.
12. Performing necessary pre-contractual steps.
13. Safeguarding vital interests and those of others.
Please note that this list is not exhaustive and may encompass additional uses of your personal information.
Disclosure of your personal data outside our business is conducted under specific circumstances. Should such disclosure occur, we ensure that a contractual agreement is established mandating recipients to safeguard your personal information, unless legal obligations dictate otherwise.
We collaborate solely with trusted partners and authorities, sharing your personal data only when deemed necessary. These trusted entities may include, but are not limited to, third-party service providers and agents.
Your personal information is disclosed solely duringyour engagement or ride on the app.
Following the provision of transportation services, your name and phone number may remain visible to the driver for up to 24 hours, or possibly extended to 48 hours, for issue resolution
Feedback purposes.
NOTE: Please note that this list is not exhaustive and may encompass additional ways we disclose your personal data.
We implement stringent security measures to safeguard the personal information you entrust to us, preventing unauthorized access and unlawful use. These measures are designed to prevent accidental loss, destruction, and damage.
However, it's important to acknowledge that data transmission over the Internet may not be entirely secure.
While we endeavor to protect your personal data to the best of our abilities, we cannot guarantee its security during online transmission. By using the Internet, you acknowledge and accept the inherent security risks.
We will not be held liable for any security breaches unless we have failed to responsibly and effectively safeguard your security details.
Flash Nigeria Limited will retain your personal data for the duration necessary to fulfill the purposes for which they were collected.
The retention period varies depending on the specific purpose: some data may be retained for a short duration, while others may be kept for up to 5 years, after which, then they are no longer required for business purposes.
1. When you have an active customer account.
2. Financial data related to transportation services.
3. Data relevant to formal investigations of criminal or civil offenses, or cases of false information provision, in accordance with legal requirements.
4. Payment disputes.
5. Journey history.
6. Usage of transportation services.
1. When you exercise your right to have your information erased.
2. When you request that we retain your personal information for a longer period than specified.
3. During ongoing legal proceedings, until their conclusion and exhaustion of appeals.
4. If mandated by existing or future laws, court orders, or regulators/regulations.
That uninstalling the app does not automatically delete your data. After 2 years of inactivity, you will receive an email to confirm if you wish to keep your account active.
Failure to respond within a reasonable timeframe will result in account closure and deletion of personal data, except where retention is necessary for the aforementioned purposes.
have various rights concerning your personal information under the Data Protections Law. These rights may be applicable in specific circumstances.
Your rights concerning your personal data include:
1. Right to Access: You have the right to request access to the personal data we hold about you.
2. Right to Rectification: You can request corrections or updates to inaccurate or incomplete personal data.
3. Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when it's no longer necessary for the purposes for which it was collected.
4. Right to Restriction of Processing: You can request the restriction of processing of your personal data in certain situations, such as when you contest the accuracy of the data.
5. Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit those data to another controller.
6. Right to Object: You can object to the processing of your personal data, including for direct marketing purposes or where the processing is based on legitimate interests.
7. Right to Withdraw Consent: If we rely on your consent for the processing of your personal data, you have the right to withdraw that consent at any time.
These rights are subject to limitations and exceptions provided by applicable data protection laws. If you wish to exercise any of these rights, please contact us using the details provided in our Privacy Policy
We may update our policy periodically, and we will notify you of any changes by posting an updated version on our app and/or by sending an email to the email address in our database.
To prevent any changes from taking effect, you must either review the modified terms in the app within a week of notification or monitor our app and website regularly for updates and review this policy each time you use the app.